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following answers should help with most questions you may have. If you need additional help, feel free to send an email to support@kosherline.com. We will respond promptly.
Or call 888-kosher-8 (888-567-4378). |
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How much does shipping cost?
The following standard/ground shipping fees apply
for delivery in the continental United States and Ontario and
Quebec provinces in Canada, only.
Shipping fees are based on order value - order values are totaled for each delivery address - as follows:
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| Order Value: |
Standard Ground Shipping Rate: |
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| < $50.00 |
$7.95 |
| $50.01 - 100.00 |
$9.95 |
| $100.01 - 200.00 |
$12.95 |
| $200.01 - 350.00 |
$14.95 |
| $350.01 - 500.00 |
$17.95 |
| $500.01 - 1000.00 |
$24.95 |
| $1000.01 & over |
6% of Order Value |
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| Express Shipping: |
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Express shipping are calculated on the Kosherline Web site. Click on the "estimate shipping charges" link, at the checkout page.
Please
note that most deliveries on the East Coast may not require
express shipping.
See the map on the shipping and returns page, to get estimated delivery time for standard and ground shipping in the continental United States. |
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Where does free shipping apply? return to top
Kosherline offers free ground shipping only on select
items. Look for the free shipping icon displayed on the product page.
However, any free shipping only applies in the United
States, and Ontario and Quebec, Canada.
Where does Kosherline
deliver? return to top
Giftstore and Gift Baskets may be delivered anywhere in the world.
Note that you must contact us for shipping rates outside
the continental United States and the provinces of Ontario
and Quebec, Canada.
What are the Kosherline shipping
deadlines? When will I receive my
order? return to top
1. Orders received by 2pm EST are shipped same day, unless
an item is not in stock.
2. Allow 3 - 7 business days for standard ground delivery
service. See How do I track
my order delivery.
3. Note: Please allow additional time for shipment during peak holiday periods.
Is express shipping
available? What will it cost? return to top
If the product is in stock, express delivery is available for
additional fees. Contact us with the delivery City and zip code and
the product item number, and we will promptly respond with
the amount of the express shipping charges for your order:
Email: support@kosherline.com
or call 914-668-7400 (outside New York City call toll-free 888-kosher-8
(888-567-4378)). For gift baskets, you may select express
2nd day delivery on the product page.
Please note that delivery in the New York metropolitan area
generally does not require express shipping because this is
a local (1-2 day) delivery area for us.
How do I confirm my order?
How do I track the delivery or my order? return to top
When you enter your order online, you will receive two
emails:
a. First, shortly after completing your
order online, you will receive an email confirmation of
your order; and
b. Second, when your order ships, you will receive
an email with a tracking number from United Parcel Service
(UPS) or FEDEX together with a link to a tracking Web
site at www.ups.com or www.fedex.com, respectively. You may also log into your account, by clicking on the "My Account" link, to see the delivery status of your order. Contact us, if you need help logging into your account.
What is your return
and refund policy? Click here
to go back. return
to top of this page.
1. We guarantee 100% reasonable satisfaction.
Simply send an e-mail to support@kosherline.com
with a description of your complaint, and a request for a
full refund;
2. Upon our determination to provide you a refund,
we will issue you a refund order number;
3. DO NOT RETURN ITEMS WITHOUT A REFUND ORDER
NUMBER, OR YOU MAY LOSE YOUR RIGHT TO A FULL REFUND;
4. You are responsible to ship products back to
Kosherline with adequate insurance, at your cost, to receive a refund of your order;
5. Credit card refunds are issued within 30 days.
What is your cancellation
policy? return to top
We cannot guarantee any cancellation, once an order is
submitted. We encourage you to send a prompt e-mail to support@kosherline.com
to request your cancellation.
How do I know that my
online transactions are safe? return
to top
We use industry leading technology called Secure
Sockets Layer (SSL) to ensure your information and credit
card number are safely transported online to our secure
system at Kosherline. Click on the Verisign logo at the bottom of the Kosherline.com home page to
check the secure status of our Web pages.
What is the substitution policy for Gift Baskets? Click
here to go back. return to top
1. Substitution may be necessary to ensure your gift basket is delivered in a timely manner. The utmost care and attention will be given to your order to ensure that it is as similar as possible to the requested items; and
2. There shall be no substitution in type of arrangement; that is, no change in size or shape; and
3. When substitution is necessary, the utmost care shall be taken to maintain the overall effect of the gift basket that you ordered.
What
happened to the Kosherline restaurant search?
Because of the high cost of maintaining a current and
comprehensive kosher restaurant search, this service is no
longer available. Please visit www.kosherline.info for kosher restaurants and food service listings.
What are the Kosherline
hours of operation? return to top
1. Our office is open from 10:00am until 8:00pm, EST,
Sunday through Thursday; and from 10:00am until 2 hours
before sundown on Friday and on the day before Jewish
Holidays. We are closed on on the Sabbath and the following Jewish Holidays: Rosh Hashanah, Yom Kippur, first 2 days and last 2 days of Sukkot and Passover, and Shavuot; see the Jewish Holiday Calendar on the Occasion home page for dates.
2. The fastest way to reach support during and outside
normal business hours is to send an e-mail to support@kosherline.com;
3. The Kosherline office may be reached by telephone
number at 914-668-7400; outside New York city, call
toll-free 888-kosher-8 (888-567-4378). During and
outside of regular business hours, we respond promptly to email inquiries.
How do you calculate
sales tax? return
to top
Sales tax, as noted below, will be added to your total
order charge, excluding shipping charges. If the appropriate sales tax is not automatically
deducted at checkout, Kosherline will manually add the
appropriate sales tax before we process your order.
We apply New York State sales tax (8.375% as of June 2005), to deliveries in New York State, only. |
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1999 - 2008 Kosherline, LLC All rights reserved.